I’ve worked with Nan at Hill & Co., and watched her tackle your clients’ needs and wants to redirect what needed to be done to achieve their goals. Nan is incisive, analytic, and thorough — all while remaining positive, pleasant, cheerful and flexible in her approach. A rare and beautiful combination that gets the job done so well! Any client is lucky to have her behind the scenes!

Nan provided a range of services tailored to our specific needs. From in-person Assortment Cohesion Sessions at our Walnut Creek location to pricing and margin optimization, Nan ensured that our products were not only visually appealing but also strategically priced for maximum profitability. Additionally, she played a key role in creating some of our store policies and terms, including crafting care cards, jewelry education cards, and developing assets for our marketing. Her attention to detail and commitment to excellence are evident in every aspect of our branding, from the custom packaging she developed for our store to the marketing materials.

Nan’s approach with her clients is personalized and thoughtful.  This resonates deeply with the ethos of JBJ, and I thoroughly enjoyed working and learning from Nan.

I first met and worked with Nan Palmer in 2014, in our volunteer positions on the Women’s Jewelry Association (WJA) board. Nan served as our Director of Membership. I was impressed by her ability to analyze raw data and to use this information to implement a comprehensive strategy to engage our membership, increase participation and eventually our enrollment numbers for the organization. 

Three years later we reconnected in Dallas during an industry conference. Once she made me aware of her new business FACEts Jewelry Consulting, I immediately wanted to introduce her to my partners at Leo Ingwer. Based upon my past experience with her from WJA, I knew that she would be a huge asset to our company.

Nan, we want to extend a heartfelt “thank you” for helping us as we continue to grow our business. After a deep dive into years of data, you helped us to focus on our best selling and most profitable products. You also helped us to organize our sales records and enabled us to identify seasonal trends. We greatly appreciate your attentiveness.

We would not hesitate to give you our highest recommendation to other jewelry clients who are looking to optimize their merchandising strategy.

Nan has her finger on the pulse of the jewelry industry. She immerses herself in all aspects of the business and she is an expert in both design and merchandising.  Not only did Nan help me increase profitability by culling my jewelry line, she also injected freshness into my collections with her broad perspective and expertise.  Her insight and analyses about sales and product development go deep.

Nan is professional, diligent and follows through on all aspects of a project.  I love working with Nan, she is a jewelry industry powerhouse!  I look forward to hiring her for future projects.

I had the pleasure of working with Nan on several projects. Nan developed a comprehensive marketing calendar for my company to build brand awareness and to stay organized. She always has an answer for your most important questions. Nan has many industry connections including press and editors. She is always interested in what is new and guides you in the proper direction for your business to succeed. Strategizing business plans and putting goals in place is something that comes natural to her given her many years of experience in the industry. I look forward to our future projects together!

Nan is a true professional and is the main reason as to why I chose her to be our merchandising lead and partner in my consulting company, JCS.  She is well versed in merchandising/buying and inventory management, particularly in the retail, wholesale, and Ecommerce environment.  Nan has vast experience in managing a successful team with many contacts and connections in the industry.  She would be an asset to any jewelry retailer, designer, or manufacturer looking to grow and impact their business.  

Nan has the experience to get to the heart of what is needed on any project, with a clarity and honesty that allows her clients to get to what they need quickly and efficiently.

Nan’s extensive knowledge of the luxury jewelry industry combined with her positive energy was why I signed up for her services.  I knew she was the person I needed to partner with to grow my company in today’s competitive market right after our first call.

Nan analyzes my brand objectively and through a 360-degree business lens. She filters high-level strategies from her amazing experience with large corporations into a meaningful approach to better position my brand’s identity.  Jewelry designers can be very emotional and Nan has the perfect balance in her delivery to incorporate both the emotional aspects as well as quantitative aspects of a business plan to make you more profitable.

I would recommend her not once, but a million times over.  She has grown Onirikka Fine Jewelry into a better brand and I thank her for helping me get from point A to point B.

Nan’s merchandising skills and planning skills were directly responsible for our successful launch of the Triton Brand at Macy’s. She carefully planned the assortment, while targeting the appropriate stores based on trends and sales history. Her professional approach and execution were essential and of course, working with a professional and nice person always makes business a lot more pleasurable.

Nan is one of the most detailed and professional people I’ve had the privilege of working with. She aligned both online and in-store customers with an omni-channel experience through strategic marketing plans and targeting merchandising at John Atencio.

If you need someone who will pour their heart, soul, time and energy into your brand then Nan is your lady. Nothing but 100% class, everyday.

As a freelance jewelry designer, I work with all types of fine jewelry companies and merchandisers. Last year I worked on a men’s line with Nan Lung Palmer. Her direction for the project was clear and focused. The most important thing for a designer is the merchandiser’s explanation of their needs as well as accepting a designer’s input. These qualities made my job easier and in turn we had a successful outcome. Nan has a calm and easy going demeanor, yet very professional way of working, making her a pleasure to work with. Recently, I personally had some marketing questions for my own business and felt confident asking Nan for her professional and no sugar coated advice. Her response was honest, quick, precise and extremely helpful. Nan, is incredibly, knowledgeable, has great work ethic and has amazing insight for fashion trends and marketing. I highly recommend Nan Lung Palmer.

We’ve had the true privilege of working with Nan over the past several months. Her insight and in depth experience in the world of Fine Jewelry is immediately clear. She offers focus, precision and effective strategies to reach each of the goals set. Gracious and beyond professional, she comes to each meeting or call with passion and joy, even when other big projects – such as her new baby – are simultaneously due! We look forward to continue working with Nan and would highly recommend her to brands just getting off the ground or ones established and well known.